Support
Cave Smash is not released yet, so most questions today are about pre-registration. Everything below also applies once the game is out.
Common questions
I pre-registered. What happens now?
Nothing until launch. You get one email on the day Cave Smash is available on the App Store or Google Play. We do not send a newsletter.
How do I remove my email from the pre-registration list?
Write to [email protected] from that address and ask to be removed. We delete it and confirm. The list is also deleted within 90 days after the launch message has been sent.
How do I sign in to the game?
With your email address. The game sends a one-time code to that address; there is no password to remember. Your progress is stored on our servers, so you find it again on a new phone by signing in with the same address.
I cannot receive the sign-in code.
Check the spam folder and that the address has no typo. Codes expire after a short time, so ask for a new one rather than using an old email. If nothing arrives, write to us from that address.
I bought something and did not receive it.
Purchases are confirmed by the store and credited by our server, which can take a minute. Restart the game. If the amber or the pass is still missing, write to us with the store receipt (the email from Apple or Google) and we will check the transaction.
How do I get a refund?
Payments are handled by Apple or Google, and refund requests go through them: reportaproblem.apple.com for the App Store, or your order history on Google Play. When a purchase is refunded, what it gave is removed from the account.
Do purchases follow me to a new phone?
Yes. Everything you own is attached to your account on our servers, not to the phone. Sign in with the same email address.
How do I delete my account and my data?
In the game, open Settings and choose Delete my account. It is immediate and permanent. The full steps, and what is kept, are on the account deletion page.
How do I report a player's name?
Write to [email protected] with the name of the tribe or caveman and, if you can, a screenshot. Names that are offensive are renamed or removed.
How do I ask for a copy of my data?
Write to [email protected] from the email address of your account. We answer within one month. Your rights are described in the privacy policy.